1. Definitions and Scope of Agreement

In this document, "12track", "we", or "Platform" refers to the company operating the website 12track.pro and all services offered under it. "Member", "you", or "user" refers to any individual who has registered an account or used any part of the 12track platform.

This agreement covers the use of the entire platform, including Live Casino games, slot games, fish shooting, Bingo, program VIP, deposit system and withdrawal, and all platform support features and communications.

12track reserves the right to modify, add, or remove any part of these terms at any time. Changes take effect as soon as they are published on this website. Members are responsible for reviewing the latest terms periodically.

2. Eligibility and Account Registration

To register and use 12track's services, you must meet the following requirements:

  • Aged 18 Years and Above or the minimum age permitted by law in your jurisdiction, whichever is higher.
  • Have full legal capacity to enter into binding agreements.
  • Not currently prohibited from participating in gambling activities for any legal reason.
  • Register only one account only per individual. Registering multiple accounts using the same name, phone number, email address, or banking information is strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information. Any false or misleading information gives 12track the right to suspend or terminate your account without prior notice.

Your account is personal and non-transferable. You are fully responsible for all activities that take place under your account, including in cases where your password is shared with or accessed by another party.

3. Deposits, Withdrawals, and Financial Transactions

3.1 Deposits

12track accepts deposits via a variety of local Malaysian payment methods, including FPX, DuitNow QR, and supported digital wallets. Deposits are credited to your account instantly once the transaction is confirmed by the payment processor.

Minimum and maximum deposit limits vary by payment method and account level. Current limits are displayed on the deposit page before you confirm the transaction. 12track does not charge any processing fees for standard deposits.

3.2 Withdrawals

Withdrawals are processed within 3 to 10 minutes to a registered Malaysian bank account. For the first withdrawal, members must complete the KYC (Know Your Customer) verification process, which includes identity and banking information verification.

Withdrawal funds must be sent to a bank account held in the same name as the 12track account owner. Withdrawals to third-party accounts will not be processed and funds will be returned to your account balance.

12track reserves the right to place a hold on withdrawal processing for security review or compliance purposes. In such cases, our team will contact you within 24 hours with further details.

3.3 Transaction Responsibility

All transactions made through your account are final unless there is clear evidence of a technical error on 12track's part. Members are responsible for ensuring transaction details are correct before confirming any deposit or withdrawal.

4. Bonus and Promotion Terms

12track offers a wide range of bonuses to members, including welcome bonuses, reload bonuses, cashback bonuses, and special seasonal promotions. All bonuses are subject to specific terms stated on the relevant promotions page.

The wagering requirement for each bonus will be clearly stated before you choose to claim it. In general, the wagering requirement refers to the total amount you need to wager before bonus funds can be converted into withdrawable cash.

  • Bonuses may only be used by members who have verified their account.
  • Each promotion has its own validity period. Expired bonuses will be automatically forfeited.
  • 12track reserves the right to withdraw or modify any bonus if there is evidence of misuse or fraud.
  • Using multiple accounts to claim the same bonus is strictly prohibited and will result in the cancellation of all related bonuses.
  • Some games may contribute at different wagering rates toward bonus requirements — full details are provided on the specific bonus terms page.
12track is committed to full transparency across all bonus terms. If you have any questions about specific bonus conditions, our support team is available via 24/7 live chat.

5. Game Rules and Member Conduct

All games on 12track are conducted in accordance with the rules stated on each game's page. Members must understand the rules of any game they wish to join before placing a bet.

The following conduct is strictly prohibited on the 12track platform:

  • Use of automation software, bots, or any third-party tools to influence game outcomes.
  • Collusion between players to manipulate game outcomes, particularly in Live Casino games.
  • Exploiting technical errors or software bugs to gain an unfair advantage.
  • Attempting to access restricted areas of the platform or compromising system security.
  • Any form of fraud, identity impersonation, or providing false information to the 12track team.

Any violation of the rules above will result in immediate action, including temporary suspension, permanent account termination, or legal action where necessary. All winnings obtained through illegitimate means will be forfeited.

6. Account Security and Member Responsibilities

You are solely responsible for maintaining the confidentiality of your 12track account username and password. 12track recommends using a strong, unique password and not sharing it with anyone.

If you suspect your account has been accessed without authorization, please contact our support team immediately. 12track will take appropriate steps to protect your account, including temporarily freezing it while an investigation is conducted.

12track uses 256-bit SSL encryption for all communications between your browser and our servers. However, your account security also depends on the security of your device and network. Avoid accessing your 12track account over unsecured public Wi-Fi networks.

7. Data Protection and Privacy

12track collects and processes members' personal information in accordance with Privacy Policy us in detail. Information collected — including registration details, transaction records, and platform usage data — is used solely for service operations, identity verification, and regulatory compliance.

12track does not sell, rent, or share members' personal data with third parties for marketing purposes without your explicit consent. Limited data sharing may occur with payment processors and technical service providers who are bound by strict confidentiality agreements.

Members have the right to request access to their personal data, request correction of inaccurate information, or request data deletion, subject to legal and regulatory record retention requirements. Data-related requests can be submitted through our official support channels.

8. VIP Program and Member Benefits

Program 12track VIP exclusive benefits to loyal members, including higher withdrawal limits, special bonuses, and access to VIP game tables. VIP membership is determined based on a member's gaming activity and transaction history.

12track reserves the right to modify the VIP program structure, including eligibility criteria and offered benefits, at any time with reasonable prior notice. Changes will not affect benefits already earned and unused at the time the changes take effect.

9. Responsible Gaming

12track is fully committed to responsible gaming practices. Our platform provides self-control tools to all members, including daily deposit limits, loss limits, session time limits, and self-exclusion options.

If you feel that gambling has negatively affected your life or the life of someone close to you, please use the self-exclusion tools available or contact our support team immediately. More information is available on the Responsible Gaming us.

12track does not permit individuals who have opted for self-exclusion to re-register or use the platform during the designated exclusion period. This policy is strictly enforced for the well-being of our members.

10. Limitation of Liability and Disclaimer

12track provides its platform "as is" and makes no express or implied warranties regarding the availability, accuracy, or suitability of the platform for any particular purpose. 12track is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.

12track's maximum liability to any member for any claim shall not exceed the total deposits made by that member in the 12 months prior to the claim being submitted.

12track is not liable for technical failures beyond our control, including internet outages, member device hardware failures, or third-party service disruptions. In the event of a disruption affecting active gameplay, 12track will make decisions based on valid server records.

11. Account Termination

Members may close their account at any time by contacting the 12track support team. Any valid remaining funds will be processed for withdrawal subject to all relevant verification requirements.

12track reserves the right to suspend or terminate a member's account under the following circumstances:

  • Violation of any terms and conditions set out in this document.
  • Activities indicating fraud, money laundering, or any other illegal conduct.
  • Instructions from relevant authorities or regulatory bodies.
  • Account inactivity for 12 consecutive months with no transactions.

In the event of termination due to a violation, 12track reserves the right to hold the account balance pending an ongoing investigation. Members will be informed of the investigation outcome within a reasonable timeframe.

12. Changes to Terms and Contact Us

12track reserves the right to amend these terms and conditions at any time. The latest version will always be available on this page with a clear update date. Continued use of the platform after changes take effect constitutes acceptance of the new terms.

For any enquiries regarding these terms and conditions, or to submit a formal complaint, please contact our support team via live chat, available 24 hours a day, 7 days a week. Our team responds in both English and Bahasa Malaysia and will work to resolve every enquiry promptly and thoroughly.

You may also refer to the FAQ us for answers to the most frequently asked questions by members regarding platform usage, payments, and game rules.